Customer Support

Welcome to Real Tone Technologies Support Center:

 

Technical Support :

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      Service  Hotline:  +86 755 83501950

 

Meet Real Tone's VoIP Technical expert by IM:

Skype:   sippbx

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Gtalk:   This email address is being protected from spambots. You need JavaScript enabled to view it.

Warranty and Repair

Real Tone Technoligies provided 12 monthes warranty for hardware from the invoice date after being confirmed with quality defect. and Free Software upgrade service

Please note that any physical damage to the products will be VOID the product's warranty.

We strictly test all  hardware before shipping to ensure our customers always receive the highest quality products,  If you believe you have a defective hardware from Real Tone, please contact with Real Tone's technical support  first, After an technician verifies  that the product is defective, Real Tone's customer support will require the invoice number and SN number for the defective hardware, and confirm if  it is in warranty or not,  then Our customer support will send the cost list for repair, and tell customers how to return the defective hardware to Real Tone

 

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Payment Term:

For sample orders 100% payment by Paypal, Western union, Money gram, or Wire Transfer before delivery

For bulk order, 30% deposit when the invoice confirmed, and 70% balance before delivery

 

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Delivery time

We have sample units in stock every day;

For order the delivery time need 15-20 working days

 

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Shipping

Usually We ship goods by DHL, Fedex, UPS, TNT, EMS or other carriers, and will take about 3 to 6 days you will receive your goods;

Of course, if you had forwarder for shipping, we can send the goods to your forwarder  and provide customs document after received 100% payment